Oct 25, 2021

Ombudsman (Senior - Expert Level)

  • National Security Agency
  • Fort Meade, MD, USA

Job Description

NSA Overview The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive of classified national security information. Description of Position This unique assignment opportunity is immediately available for an individual who wants to apply their passion and knowledge of social and behavior science to improve conflict competence of employees and promote resolution of unproductive conflicts at the lowest level possible. The Office of Dispute Resolution and Grievances (DRG) serves as the Agency's authority for Alternative Dispute Resolution (ADR). The DRG takes a holistic approach to resolving conflict at its root causes following authority, policy, and best practices that provides the employees their voice to be heard, promotes procedural justice, and reconnects employees with the organization. The DRG creates the space to raise voice and establish a co-created plan for the way forward. We do not label people as good or bad, instead we let the business problem guide us, and the focus is on relationship building and reengagement to our mission. The professional selected for this position will help us to expand conflict skills building delivery beyond mid- to senior-level employees to the newest members of our workforce, respond to the increased requests for team engagements, and conduct expert-level conflict-resolution interventions (coaching, mediation, facilitation, and other similar conflict resolution techniques). The selectee will perform an ombudsman role to hear employee concerns and help them to understand the various ADR services available from the DRG (or assist them in identifying which process or program would be best suited to their needs). The selectee will be on a team with the joint responsibility to facilitate and support a fair, equitable workplace that ensures the well-being of the Agency workforce by providing neutral, voluntary, and confidential alternative dispute resolution services. The selectee must have experience providing thought leadership and consultation on work-related behaviors, and be ready to evaluate, diagnose, understand and help manage organizational conflict. Specifically, the selectee will have two primary responsibilities: group/team conflict resolution and conflict skills development. With regard to group/team conflict resolution, the selectee will assess the structures, processes, reward systems, people practices and policies, and emotions that are impacting the conflict scenario. The selectee will then work with leadership to design and deliver personalized interventions that most often include individual coaching/mediation as well as group facilitation. With regard to conflict skills development, the selectee will use their experience, education, and collective case knowledge, to design and deliver speeches, workshops, and skills development directly related to conflict, and will monitor the effectiveness of these efforts. The selectee will assist with the development of marketing materials and process documentation that helps ensure the DRG conflict resolution processes are communicated, understandable, and in full compliance with applicable laws and regulations. The ability to both establish and maintain outstanding working level contacts with a variety of offices throughout the Agency is necessary to help eliminate duplication of effort and to ensure streamlined approaches to service delivery. In this key advisory role, no two weeks are the same, and no ideas are too innovative. Your job will be to surface deeper people insights by synthesizing qualitative and quantitative data and clearly communicate the results as well as recommend courses of action. The selectee for this position will assume a high-profile and unique set of responsibilities that will require sound decision-making capabilities, persuasive negotiation expertise, awareness of sensitive issues, deep appreciation for diversity, and excellent communications skills. Ombudsmen are independent, neutral conflict resolution practitioners who provide an informal and confidential forum to help address organizational concerns related to the mission, policies, practices, morale, and systemic issues confronting NSA. The Ombudsman engages employees and NSA senior leaders at all levels to shed light on broad complaint patterns and constructive dialogue, increase collaboration, improve transparency and facilitate equitable outcomes. This engagement includes providing informal methods for gathering the range of perceptions, helping to analyze complex issues, identifying trends, and highlighting opportunities for organizational improvement. Make NSA the place to work for the people we seek by employing data-driven approaches to address NSA's most pressing human capital concerns, like job satisfaction, wellness/quality of life, recruitment, and retention. Proactively identify issues for action and respond to client requests. Example projects include: - Developing and executing plans for evaluating DRG programs; - Developing and validating assessments for selection and development purposes (e.g., structured interviews, non-cognitive measures, cognitive batteries, knowledge tests); - Carrying out organizational assessments, making thorough recommendations for change, and developing interventions.

Do you have relevant work experience that includes research, analyses, writing/editing, business/administrative work or managing people of projects? NSA has numerous positions such as Staff Officers, Enabling Support Specialists and Project Directors.

Salary Range: $103,690 - $159,286 (Senior) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience. A high school diploma or GED plus 10 years of relevant experience, or an Associate's degree plus 8 years of relevant experience may be considered for individuals with in-depth experience that is clearly related to the position. Degree in any field is acceptable. Relevant experience must include leadership (e.g., managerial, program), counseling, conflict/dispute resolution, facilitation, or mediation. Experience with interviewing, information gathering, researching, teaching and/or briefing is also required. Salary Range: $144,128 - $172,500 (Expert) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 9 years of relevant experience, or a Master's degree plus 7 years of relevant experience, or a Doctoral degree plus 5 years of relevant experience. A high school diploma or GED plus 13 years of relevant experience, or an Associate's degree plus 11 years of relevant experience may be considered for individuals with in-depth experience that is clearly related to the position. Degree in area is acceptable. Relevant experience must include leadership (e.g., managerial, program), counseling, conflict/dispute resolution, facilitation, or mediation. Experience with interviewing, information gathering, researching, teaching and/or briefing is also required.

Description of Skills The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, and: - Conflict Management: Identifying, managing and resolving conflicts and disagreements in a constructive manner; identifying root cause of employee conflict and disagreements; preventing counterproductive confrontations. - Observation: Detecting and attending to the behavior of others, including verbal and non-verbal cues that may indicate a potential security issue or concern. Maintaining awareness of physical surroundings and detecting factors that may impact physical, personnel, and operational security. - Design, Deliver, Coordinating Conflict Skills Building: Design, develop, document, and maintain interventions and employee conflict skills development programs. Deliver formal workshops. Evaluate workshop skills delivery success. - EEO & Diversity: Federal civil rights and Equal Employment Opportunity (EEO) principles, laws, policies, regulations, diversity concepts, and relevant organizational or community policies. - Exploring Alternatives: Increasing own and others' understanding of an issue based on new information and alternative perspectives. Listening to and showing appreciation for alternative ideas and approaches. Seeking out, evaluating, and integrating a variety of perspectives. - Political Savvy: Identifying the internal and external politics that impact the work of the organization and responding accordingly. Perceiving organizational and political reality and acting accordingly. - Performance & Effectiveness: Developing, administering, and/or supporting programs to plan for, track, and evaluate individual, group, and organizational performance; identifying and recommending appropriate interventions (e.g., organizational alignment and change initiatives, suggesting developmental opportunities to address an employee's performance gaps, etc.) to maximize individual, group, or organizational performance. - Systems Thinking: Principles and theory of how an entire system works and how it is affected by an action, change, or malfunction. - Mediation: Applying mediation skills to resolve conflict between two or more parties. Understanding employee relations principles, concepts, and federal and organizational procedures and requirements; applying labor relations laws, regulations, principles, and practices; providing guidance and counseling to employees and managers on a variety of issues; and preventing/resolving employee issues including performance or conduct problems, grievances, and workplace disputes.

To apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. Please ensure your spam filters are configured to accept emails from noreply@intelligencecareers.gov. ***PLEASE NOTE: U.S. Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility. Please note that you may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the screening process of your application and will assist in determining your eligibility for the position. Be sure to elaborate on experiences in your resume. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing. Please Note: Job Posting could close earlier than the closing date due to sufficient number of applicants or position no longer available. We encourage you to apply as soon as possible.