Jan 24, 2022

Performance Improvement Consultant - Senior Level

  • National Security Agency
  • Fort Meade, MD, USA

Job Description

NSA Overview The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive classified national security information. Performance Improvement Consultants partner with Agency leadership to provide strategic support to help organization improve performance by analyzing situations, identifying gaps, and proposing solutions. Description of Position Performance Improvement Consultants play a vital role and: - Serve as a performance change agent, influence stakeholder decisions by 'selling' strategic performance concepts. - Conduct front-end analyses and needs assessments; implement surveys. - Use a variety of performance strategies, tools, and interventions (i.e., organizational development, needs or trend analysis, needs assessment, training evaluation, etc.) to implement change, monitor solution implementation, and assure organizational success. - Analyze organizational or project/program performance indicators to identify key areas for improvement. - Design and implement data collection methodologies to assess organizational needs (e.g., organizational occupational structure, training needs, organizational climate, effectiveness) employing professionally accepted practices and standards. - Develop performance measures to monitor progress toward organizational or program/project goals and objectives. Work cohesively as part of a team. - Use best practices to improve Customer Experience throughout the organization. - Support the organization or program in creating and sustaining a strong customer focus and high expectations for performance.

A highly-skilled work force like NSA continually needs professional Educators and Training Experts to advance our employees career development. Positions ranging from Career Advisors to Curriculum Managers to Instructional Designers currently exist.

Salary Range: $106,823 - $164,102 (Senior) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience. Degree in Business (any specialization) or I-O psychology is preferred, but a degree in any field is acceptable. Relevant experience must be in consulting, training, or managing in organizational development, organizational behavior, and/or human resources and/or designing workforce development solutions. Exceptional written, verbal, and interpersonal communication skills are required.

The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, and interpersonal skills and is: - motivated - accountable - adaptable - decisive - flexible - customer service & requirements oriented - listens to, and shows appreciation for, alternative ideas and approaches - seeks out, evaluates, and integrates a variety of perspectives - educates others on assessment/evaluation processes, benefits, and potential issues - able to work effectively (independently and/or within teams) across functional areas in a collaborative environment - an influencing/negotiating agent - proficient with Microsoft Office suite of tools (i.e., Excel, Word)

Work Schedule: Monday - Friday, with basic 8hr/day work requirements between 0600 to 1800 (flexible).