Sep 29, 2022

Chief Operations Officer/Manager - Expert Level (TX)

  • National Security Agency
  • Sony Pl, San Antonio, TX 78251, USA

Job Description

The Director of Operations in Texas organization is seeking an experienced leader with an operational background and excellent organizational, leadership, collaboration, and interpersonal skills to serve as the Chief Operations Officer (COO) for NSAT DO. The COO is responsible for daily knowledge and 30/60/90 forecasting of operational events with NSAT DO missions. The COO leads efforts to advance NSAT DO Texas overall operational posture through implementation of best practices and continual improvement in quality and timeliness of issue resolution. The NSAT Director of Operations (DO) Chief Operations Officer (COO) plays a critical role in leading the Texas Operations team. The COO will lead the day-to-day NSAT DO operational updates and manage the 24/7 TSOC watch operations. The COO will also serve as a bridge between organizational leaders across NSAT and DO operational requirements to ensure that delivered solutions meet mission needs. As such, the selectee must have the demonstrated ability to build and foster enterprise partnerships with internal NSA organizations, military services, external DoD, IC, and law enforcement agencies. Finally the COO is a core member of the NSAT DO Senior Leadership Team (SLT), and is routinely and intimately involved in technical, strategic, governance, and leadership discussions and decision making with the other members of the DO Texas SLT. The selectee must be comfortable working with and briefing senior USG leaders, flag/general officers, distinguished visitors, and members of Congress and their staffs.

EXPERT Entry is with a Bachelor's degree plus 9 years of relevant experience, or a Master's degree plus 7 years of relevant experience, or a Doctoral degree plus 5 years of relevant experience. A high school diploma or GED plus 13 years of relevant experience, or an Associate's degree plus 11 years of relevant experience may be considered. Degree in any field acceptable. Relevant experience must be formal supervisory experience, and specialized experience in a subject matter related to the position in which the candidate is applying. In addition, may also include informal supervisory experience (e.g., team lead). At least 5 years of formal management experience and experience within the IC/DoD is preferred.

GLOBAL SKILLS: Teaching; coaching and mentoring; process improvement; project management; coordination and collaboration; oral and written communication; organizational representation; persuasion and negotiation; teaming; problem recognition and resolution; documentation; advocacy; basic budget and finance; time management; strategic thinking and writing; requirements analysis. KNOWLEDGE: Customers and customer goals; general interactive principles (active listening, effective oral and written communication, tact, diplomacy, etc.); negotiation techniques; intelligence and cryptologic community organization, mission, goals, priorities, and initiatives; awards and promotion criteria/process; awareness of external events and trends associated with training requirements; cost-benefit analysis; effective management and leadership principles and behavior; ACE system; selection/hiring program; strategic planning process and techniques. TOOLS: e-technologies, Desktop systems, internet and intranet (NSANet, Intelink), word processing software (MSWord), presentation and graphics software (PowerPoint), spreadsheet software (Excel). Demonstrated abilities: Develop and communicate strategic goals, vision, priorities, programs, and long-range plans for an organization or the Agency, adjusting them as necessary in response to mission, political, technological or environmental changes. Guide the organization or program in creating and sustaining a strong customer focus and high expectations for performance. Oversee, direct, or manage programs. Define and agree upon areas of responsibility and authority for others. Manage an organization's internal processes. Manage an organization or unit's personnel processes, including promotions, awards, staffing, hiring, and adverse actions. Evaluate the performance of employees against specified performance standards and goals. Identify and address performance deficiencies of employees. Monitor and evaluate work performed by employees, other team members, or contractors. Provide performance feedback and counseling to subordinates. Assign tasks or projects to others. Create work teams with appropriate employees to accomplish work goals. Establish performance expectations, goals, objectives, or milestones for individuals, teams, or projects. Motivate and encourage others to accomplish work assignments and goals. Participate in Agency and organizational personnel decisions for promotion, awards, positions, or training. Provide recognition and rewards to subordinates. Recommend or initiate personnel actions (for example, promotions, awards, disciplinary actions). Supervise the activities of subordinates.

This is a full-time position, Monday through Friday. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. This position is hiring for Texas. Salary Range: $132,522 - $172,278.

U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. Due to time sensitive communications regarding your application, please ensure your spam filters are configured to accept email from Please review the job posting thoroughly to ensure you meet the described qualifications and are aware of all associated requirements. To apply for this position, please click the 'Apply' button located at the top right of this posting. After completing the application for the first time, or reviewing previously entered information, and clicking the 'Submit' button, you will receive a confirmation email. We encourage you to apply as soon as possible, as job postings could close earlier than the closing date due to sufficient number of applicants, or the position is no longer available. You may be asked a series of questions depending on the position you apply for. Your responses will be used as part of the application screening process and will assist in determining your eligibility for the position. Be sure to showcase within your resume those experiences relevant to this position. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet all position qualifications, may be contacted to begin employment processing. Please remain diligent in monitoring email and your SPAM folder. Reasonable accommodations may be provided to applicants with disabilities during the application and hiring process where appropriate. Please visit our Diversity link for more information. This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.