May 26, 2020

Network Manager/Capabilities Manager - Entry to Experienced Level

  • National Security Agency
  • Fort Meade, MD, USA

Job Description

The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive classified national security information. The Capabilities Service Center (CSC) is the Capabilities Directorate focal point for health, performance and security awareness of all Capabilities mission, business and IT infrastructure services across all network fabrics. The CSC manages a 24/7 Operation Center that is an agile, high-tech, and forward-leaning Operations Center continuously changing to keep pace with operational mission needs and customer requirements. In support of this mission, the CSC Operations Floor is comprised of numerous physical and virtual service support teams responsible for monitoring, resolving, and reporting on all enterprise capabilities incidents. The Capabilities Manager positions are the technical component of the CSC 24/7 Watch Floor. These critical positions are responsible for: - Providing direct support to the Senior Capabilities Officer (SCO) in the daily management of the CSC Operations Floor at NSA Fort Meade, and as requested, at NSA Texas - Performing as the focal point for situational awareness (performance, availability and security) and response/recovery for IT services - Coordinating and directing recovery activities and holding service provides accountable for service restoration activities - Overseeing all call-in procedures, ensuring they are clearly documented within the ticket and call-in database - Tracking and documenting all scheduled outages - Communicating and collaborating daily with Service Owners and critical partners to establish situational awareness, understand mission priorities, identify customer issues, highlight high risk changes and maintain the overall ability to operate - Assisting as needed in troubleshooting and monitoring network issues

NSA is in search of top-notch cyber professionals with technical expertise and driving desire at the forefront of their field. We have positions in penetration testing, defensive operations, identifying cyber threats and vulnerabilities and building defensive capabilities, designing, developing, deploying, sustaining and monitoring state-of-the-art network solutions (WAN, CAN, LAN, DCN and Satellite communications networks) that are deployed across NSA worldwide. Help protect national security interests as part of the world's most advanced team of cyber professionals!

Salary Range: $72,351 - $90,157 (Entry/Developmental) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree and no experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 2 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 2 years of relevant experience. Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security). Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls. Salary Range: $83,692 - $112,240 (Full Performance) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 3 years of relevant experience, or a Master's degree plus 1 year of relevant experience, or a Doctoral degree and no experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 5 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 5 years of relevant experience. Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security). Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls. Salary Range: $102,663 - $157,709 (Senior) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 8 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 8 years of relevant experience. Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security). Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls. Salary Range: $142,701 - $170,800 (Expert) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 9 years of relevant experience, or a Master's degree plus 7 years of relevant experience, or a Doctoral degree plus 5 years of relevant experience. The following may also be considered for individuals with in-depth experience that is clearly related to the position: an Associate's degree plus 11 years of relevant experience; or at least 18 semester hours of military coursework/training in networking, computer science, or cyber topics plus 11 years of relevant experience. Degree must be in Network Engineering, Systems Engineering, Information Technology or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security). Relevant experience must be in using specialized test equipment and network analysis tools (e.g., ping trace-route, network management software, and loopbacks) and include network engineering (i.e., design/analysis of networks, routers, switches, firewalls, protocol) and/or installing and configuring networks, routers, and firewalls.

The ideal candidate is a customer oriented individual with a networking background who may have some experience with project and configuration management. We are looking for a candidate that has excellent problem-solving, communication and interpersonal skills who is/can: - respond quickly and decisively - motivated - flexible - work effectively in diverse environments - well-organized - handle multiple assignments - balance competing demands

On-the job training, Internal NSA courses, and external training will be made available based on the need and experience of the selectee. This is a full-time position. These positons work the ODNI 12-hour rotating schedule, with shifts starting at 0600 and 1800.